Privacy Policy

Our Commitment to Your Privacy

At et99, we take the privacy of our users seriously. This Privacy Policy explains how et99 collects, uses, stores, and protects the personal information of players who access our online casino and sports betting platform from Bangladesh. By creating an account or using any service provided by et99, you agree to the practices described in this document.

This policy applies to all users of the et99 website, mobile platform, and any related services. We encourage you to read it carefully so you fully understand your rights and how your data is handled. If you have any questions after reading this policy, you may contact our support team at any time.

Information We Collect

When you register with et99 and use our services, we collect various categories of personal information to ensure a smooth, secure, and compliant experience. The main categories of data we collect are as follows:

• Identity Information: Full name, date of birth, nationality, and government-issued ID details required for account verification and KYC compliance.
• Contact Information: Email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet) used to communicate account activity and service updates.
• Financial Information: Transaction records, deposit and withdrawal history, payment method details (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard), and account balances.
• Technical Information: IP address, device type, browser version, operating system, and session logs collected automatically when you access et99.
• Behavioral Information: Game history, betting patterns, session duration, pages visited, and interaction data used to personalize your experience and detect suspicious activity.

We collect only the information that is necessary and proportionate to delivering our services. Where possible, we minimize data collection and anonymize or aggregate data for analytics purposes.

How We Use Your Information

The personal information we collect from you at et99 is used for specific, legitimate purposes. We do not use your data in ways that are inconsistent with the purposes described below:

• To create and manage your et99 account, including identity verification and KYC processes.
• To process deposits, withdrawals, and other financial transactions via bKash, Nagad, Rocket, or other supported payment methods.
• To provide customer support, respond to queries, and resolve disputes related to your account or gameplay.
• To personalize your gaming experience by recommending relevant games such as cricket betting, slots, or live casino titles based on your activity.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited or suspicious activities on the platform.
• To send you transactional notifications, promotional offers, and service updates relevant to your account — you may opt out of marketing communications at any time.

We process your information on the basis of contractual necessity (to provide you with our services), compliance with legal obligations, your explicit consent (where applicable), and our legitimate business interests in running a safe and reliable platform.

Data Sharing and Disclosure

et99 does not sell, trade, or rent your personal information to any third party. However, there are limited circumstances under which we may share your data with trusted partners or as required by law:

• Payment Processors: Authorized payment gateway providers (including bKash, Nagad, Rocket, and card processors) receive only the transaction data necessary to complete your payment securely.
• Legal and Regulatory Bodies: We may disclose your personal information to law enforcement, government agencies, or regulatory authorities when required by applicable law, court order, or to protect the rights and safety of et99 and its users.
• Technology and Service Providers: Third-party vendors who assist in operating the et99 platform — such as game studios, infrastructure providers, and anti-fraud services — may have access to limited data under strict confidentiality agreements.

All third parties who receive data from et99 are contractually obligated to protect that data and to use it only for the specific purpose for which it was shared. We do not authorize any partner to use your data for their own marketing or commercial purposes.

Payment Data and Financial Information

et99 supports a range of payment methods commonly used by players in Bangladesh, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a deposit or request a withdrawal, the relevant payment data is transmitted through encrypted channels to our payment processing partners.

We do not store full payment card numbers or mobile banking PINs on our servers. Only tokenized or masked references to your payment methods are retained for verification and transaction history purposes. All financial data is handled in accordance with applicable data security standards.

Cookies and Tracking Technologies

et99 uses cookies and similar tracking technologies to improve the performance of our platform, remember your preferences, and deliver a personalized experience. The main types of cookies we use are:

• Essential Cookies: Necessary for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with et99, which pages are most visited, and where technical issues occur. Data is aggregated and anonymized where possible.
• Preference Cookies: Store your language settings, display preferences, and other customizations so you do not need to re-enter them on each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some features on the et99 platform. For further information about cookies, please contact our support team.

How Long We Keep Your Data

et99 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory requirements. The specific retention period depends on the type of data and the reason it was collected. As a general rule, account data is retained for the duration of your active membership plus a reasonable period thereafter in case of dispute resolution or legal obligations.

When your data is no longer required, et99 will securely delete or anonymize it using industry-standard data destruction methods. If you request account closure, we will process your deletion request promptly, subject to any outstanding legal or regulatory obligations that may require us to retain certain records.

Your Privacy Rights

As a user of et99, you have a number of rights regarding your personal data. We are committed to honoring these rights promptly and transparently. Your rights include:

• Right to Access: You may request a copy of all personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or completeit.
• Right to Erasure: You may request that we delete your personal data where there is no compelling legal reason for us to continue processing it. Certain regulatory obligations may limit our ability to fully erase all data immediately.
• Right to Restriction: You may ask us to restrict the processing of your personal data in certain circumstances, for example while we are verifying the accuracy of data you have disputed.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on our legitimate interests where your particular situation warrants it.

To exercise any of the above rights, please contact our support team. We may need to verify your identity before processing your request. We aim to respond to all valid requests within 30 days.

Security Measures We Employ

et99 employs a range of technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, firewalls and intrusion detection systems, access controls restricting data access to authorized personnel only, and regular security reviews and penetration testing of our platform infrastructure.

While we take all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, et99 will notify affected users and relevant authorities in accordance with applicable legal obligations. We encourage all users to choose strong, unique passwords and to keep their account credentials confidential.

Children's Privacy and Age Restriction

et99 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps to prevent underage access. If we discover that a person under 21 has provided us with personal information or has opened an account, we will immediately suspend the account and delete the relevant data.

If you are a parent or guardian and believe that your child under the age of 21 may have registered with et99, please contact our support team immediately so we can investigate and take appropriate action. Protecting minors from gambling harm is a responsibility we take very seriously at et99.

Changes to This Privacy Policy

et99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify users by posting a prominent notice on the platform and, where practicable, by sending a notification to the email address associated with your account. The updated policy will indicate the date it was last revised at the top of the page.

Your continued use of et99 following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we are protecting your information. If you do not agree to the revised policy, you should stop using et99 and may request account closure.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by et99, please do not hesitate to reach out to our dedicated privacy support team. We are committed to resolving all privacy-related queries promptly and professionally.

You can reach our support team by email at [email protected]. We operate 24/7 and aim to respond to all privacy-related inquiries within 2 business days. For urgent matters related to potential data breaches or unauthorized account access, please mark your message as urgent so we can prioritize your case.